I can't speak to their work thats why I gave them the benefit of the doubt with 3 stars. The main issue was with a gentleman by the name of Joe who has the worst customer service. The only reason I know his name is due to the front desk clerk who has good customer service and was helpful. He actually came off very rude and when asked a question would only repeat accurate automotive as a response over and over and would hang up without any additional word. Hope you have a better day my good sir and please seek training in customer service and discipline. If the owner would like details feel free to respond and if Joe is the owner ill offer a free 10 min session of customer service training. Hope you have a wonderful day!
Dennis Taylor
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July 31, 2025
I don't want to rate my service I'd prefer reader too. I dropped my vehicle at accurate after discussing their plan of attack to address my concerns of the rear engine seal leaking on my vehicle. They were to wash down the engine and transmission, add a dye to engine oil and drive it to determine if the leak was from the rear seal. I picked the vehicle up several hours later with the remarks they did not believe it was the seal and proposed a fix to remove and replace oil cooler block gasket, for $561.33 + tax plus oil change for $44.97 + tax. As I was leaving for an overseas trip the next day I declined service, and paid the inspection fee of $82.55 and left.
After returning from trip I inspected the vehicle and found it was never washed down as agreed as part of "Accurate's" inspection service. I washed it down and replaced the $10 gasket and an "O" I had on hand and now approaching 2 months later not one drop of oil has leaked.
What rating should I have given for this service or lack of it?
Patrick Moir
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May 30, 2025
Sherri is the best tow truck dispatcher I've dealt with in years. They're a provider for AAA, and I need to get a tow back to the Phoenix area. She first called me within 5 minutes of request at 10:00, and called at 10:30 to say she'd have a truck to me at 12:30 because she already had two trucks out of town. At 12:10, the driver called to say he'll be here at 12:30.
By far the best AAA towing experience over 10 miles I've had in years.
Dennis Barrager
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September 13, 2025
I've taken my Nissan in 3 or 4 times. Joe is always professional. They always call when they find something wrong with my car. I won't go anywhere else.
Jonathan Bailey
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July 14, 2025
Darin was great and the staff at Accurate Automotive called me right away to confirm my service appointment. Sheree is very considerate and knowledgeable. The best in town!
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I can't speak to their work thats why I gave them the benefit of the doubt with 3 stars. The main issue was with a gentleman by the name of Joe who has the worst customer service. The only reason I know his name is due to the front desk clerk who has good customer service and was helpful. He actually came off very rude and when asked a question would only repeat accurate automotive as a response over and over and would hang up without any additional word. Hope you have a better day my good sir and please seek training in customer service and discipline. If the owner would like details feel free to respond and if Joe is the owner ill offer a free 10 min session of customer service training. Hope you have a wonderful day!
I don't want to rate my service I'd prefer reader too. I dropped my vehicle at accurate after discussing their plan of attack to address my concerns of the rear engine seal leaking on my vehicle. They were to wash down the engine and transmission, add a dye to engine oil and drive it to determine if the leak was from the rear seal. I picked the vehicle up several hours later with the remarks they did not believe it was the seal and proposed a fix to remove and replace oil cooler block gasket, for $561.33 + tax plus oil change for $44.97 + tax. As I was leaving for an overseas trip the next day I declined service, and paid the inspection fee of $82.55 and left. After returning from trip I inspected the vehicle and found it was never washed down as agreed as part of "Accurate's" inspection service. I washed it down and replaced the $10 gasket and an "O" I had on hand and now approaching 2 months later not one drop of oil has leaked. What rating should I have given for this service or lack of it?
Sherri is the best tow truck dispatcher I've dealt with in years. They're a provider for AAA, and I need to get a tow back to the Phoenix area. She first called me within 5 minutes of request at 10:00, and called at 10:30 to say she'd have a truck to me at 12:30 because she already had two trucks out of town. At 12:10, the driver called to say he'll be here at 12:30. By far the best AAA towing experience over 10 miles I've had in years.
I've taken my Nissan in 3 or 4 times. Joe is always professional. They always call when they find something wrong with my car. I won't go anywhere else.
Darin was great and the staff at Accurate Automotive called me right away to confirm my service appointment. Sheree is very considerate and knowledgeable. The best in town!