Came in for some new tires as I was out at the river and got a flat… technician couldn’t apparently find the leak and said the tire was holding air… so idk why they replaced it then and didn’t call and say it was ok… despite all that I was getting the tires anyways. No one showed me the work they did when they were done just handed me a receipt. They ended up telling me about my brake fluid which I didn’t come in for and so as I’m leaving Pep boys driving down the Main st.. my brake fluid cap goes flying off my hood……. Which then I had to pull off and run into the busy intersection looking for a cap that I didn’t even know was missing… what a disaster that would have been if I kept driving… ALSO one of my wheels is missing a weight?.. did they balance and align my tires?? Idk cause I didn’t get a briefing.. all and all not a pleasant experience
I get it too, it’s hot and end of the day but come on… pay these kids more or lower your prices on tires cause that was not a cheap experience for the level of service that I received.. not pleases at pep
Xavier
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October 03, 2025
🇺🇸 Veterans beware! 🔥 They will target you!
I brought in the part I needed replaced.
They claimed there was a different problem causing the issue and wanted $100 to run a test.
I declined the test and asked them to just fix that additional problem instead, since it was cheaper than running a test alone.
Christian, Travis, and Alexander, one of which I believe is the manager, all unanimously told exactly what part to purchase and where.
I brought in the part they specified.
🥳 Surprise!
🤯 Halfway through the job, they “discovered” they had gave me the wrong part information.
Now it’s going to cost an extra $100 after all!
And here’s the kicker team: if I leave to get the correct part, I still have to pay them to put everything back together. Whether they install the bad part or the correct part, they want my money.
😀 No explanation. No apology. Just “your problem.”
They knew exactly what they were doing.
Team, please don’t get caught up like I did.
They are going to try and squeeze what they can out of you.
🇺🇸 Protect yourself and your people.
Dennis Barnes
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September 11, 2025
Good customer service. Explained as they continued the work. Will go back. I did receive a coupon with a 30% discount if this shop did the installation. The explanation was very confusing. The person in charge gave me an estimate. However, when he ran the coupon the discount was the part only. A huge difference when the bill was presented.
Carlos Tapia
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October 08, 2025
I keep seeing video ads about this place like they were doing a wonderful job but they are costly and not safe when I took my Cherokee to get the suspension check for safety issues the one wheel was loose I just wanted to be able to drive my Cherokee everywhere that I could and I noticed that it had some kind of sound that I noticeable to the point when I use the 4x4 it shakes the string wheel to the left side so I trusted them to do a great quality work because it the safety of the people life's health and they didn't do fix the problem of the wheel shaking. This is like in 2016 but that's why I can't drive it anymore and I had to sell my Cherokee. Because when I was able to fix paid to get fixed they made it worse it was very dangerous to continue to trust anyone!
jose Teposte
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July 16, 2025
It's been a while since I've been at our local Pep Boys store so I decided to take my truck in. The young man at the front desk was very polite and easy to talk to. Everything step of their process was posted on their app so I could see where they were at with servicing my vehicle. It took just under an hour, which it felt a whole lot quicker.
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Came in for some new tires as I was out at the river and got a flat… technician couldn’t apparently find the leak and said the tire was holding air… so idk why they replaced it then and didn’t call and say it was ok… despite all that I was getting the tires anyways. No one showed me the work they did when they were done just handed me a receipt. They ended up telling me about my brake fluid which I didn’t come in for and so as I’m leaving Pep boys driving down the Main st.. my brake fluid cap goes flying off my hood……. Which then I had to pull off and run into the busy intersection looking for a cap that I didn’t even know was missing… what a disaster that would have been if I kept driving… ALSO one of my wheels is missing a weight?.. did they balance and align my tires?? Idk cause I didn’t get a briefing.. all and all not a pleasant experience I get it too, it’s hot and end of the day but come on… pay these kids more or lower your prices on tires cause that was not a cheap experience for the level of service that I received.. not pleases at pep
🇺🇸 Veterans beware! 🔥 They will target you! I brought in the part I needed replaced. They claimed there was a different problem causing the issue and wanted $100 to run a test. I declined the test and asked them to just fix that additional problem instead, since it was cheaper than running a test alone. Christian, Travis, and Alexander, one of which I believe is the manager, all unanimously told exactly what part to purchase and where. I brought in the part they specified. 🥳 Surprise! 🤯 Halfway through the job, they “discovered” they had gave me the wrong part information. Now it’s going to cost an extra $100 after all! And here’s the kicker team: if I leave to get the correct part, I still have to pay them to put everything back together. Whether they install the bad part or the correct part, they want my money. 😀 No explanation. No apology. Just “your problem.” They knew exactly what they were doing. Team, please don’t get caught up like I did. They are going to try and squeeze what they can out of you. 🇺🇸 Protect yourself and your people.
Good customer service. Explained as they continued the work. Will go back. I did receive a coupon with a 30% discount if this shop did the installation. The explanation was very confusing. The person in charge gave me an estimate. However, when he ran the coupon the discount was the part only. A huge difference when the bill was presented.
I keep seeing video ads about this place like they were doing a wonderful job but they are costly and not safe when I took my Cherokee to get the suspension check for safety issues the one wheel was loose I just wanted to be able to drive my Cherokee everywhere that I could and I noticed that it had some kind of sound that I noticeable to the point when I use the 4x4 it shakes the string wheel to the left side so I trusted them to do a great quality work because it the safety of the people life's health and they didn't do fix the problem of the wheel shaking. This is like in 2016 but that's why I can't drive it anymore and I had to sell my Cherokee. Because when I was able to fix paid to get fixed they made it worse it was very dangerous to continue to trust anyone!
It's been a while since I've been at our local Pep Boys store so I decided to take my truck in. The young man at the front desk was very polite and easy to talk to. Everything step of their process was posted on their app so I could see where they were at with servicing my vehicle. It took just under an hour, which it felt a whole lot quicker.