Came in for some new tires as I was out at the river and got a flat… technician couldn’t apparently find the leak and said the tire was holding air… so idk why they replaced it then and didn’t call and say it was ok… despite all that I was getting the tires anyways. No one showed me the work they did when they were done just handed me a receipt. They ended up telling me about my brake fluid which I didn’t come in for and so as I’m leaving Pep boys driving down the Main st.. my brake fluid cap goes flying off my hood……. Which then I had to pull off and run into the busy intersection looking for a cap that I didn’t even know was missing… what a disaster that would have been if I kept driving… ALSO one of my wheels is missing a weight?.. did they balance and align my tires?? Idk cause I didn’t get a briefing.. all and all not a pleasant experience
I get it too, it’s hot and end of the day but come on… pay these kids more or lower your prices on tires cause that was not a cheap experience for the level of service that I received.. not pleases at pep
Dennis Barnes
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September 11, 2025
Good customer service. Explained as they continued the work. Will go back. I did receive a coupon with a 30% discount if this shop did the installation. The explanation was very confusing. The person in charge gave me an estimate. However, when he ran the coupon the discount was the part only. A huge difference when the bill was presented.
Julie Brooks
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October 24, 2025
They charged us 4,000.00$ for a new AC.
3 months later it was out of Freon, we took it back, left it for 10 days, 3 months later, out of Freon, took it back left it a week, 3 months later its out of Freon. Did this once or twice more until I said "just put Freon in it"
They said "It's no longer under warranty you have to pay" I reluctantly agree to 67$ after they had it all day they say "Nope 200$"
Me- Ok FINE.
We didn't get it back til the next day and at pick up they charge 279.00$
Worst of all, when we were mad;
They actually laughed.
Lola Stone
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October 17, 2025
May 29th 2025 pep boys replaced our braking system on our 2005 HONDA pilot, to the tune of $2294.86. On Sept 10 2025 the brakes failed while driving. Lucky was able to get the vehicle stopped before a collision accrued. Pepboys said the master cylinder failed, which they did not replace in May. Soooo another charge of $1117.84 they supposedly replace the master cylinder on brakes. On October 5th while driving on 32nd street the brakes failed again. This time to avoid hitting the cars in front of me I veered to right and hit a light pole. Police investigators examined the brakes at time of accident and the police report stated there were no brakes. At this time Pep Boys manager is not taking responsibility! DO NOT DO BUSINESS WITH PEPBOYS! They are taking advantage of senior citizens and trying to cause them bodily harm!
Xavier
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October 03, 2025
🇺🇸 Veterans beware! 🔥 They will target you!
I brought in the part I needed replaced.
They claimed there was a different problem causing the issue and wanted $100 to run a test.
I declined the test and asked them to just fix that additional problem instead, since it was cheaper than running a test alone.
Christian, Travis, and Alexander, one of which I believe is the manager, all unanimously told exactly what part to purchase and where.
I brought in the part they specified.
🥳 Surprise!
🤯 Halfway through the job, they “discovered” they had gave me the wrong part information.
Now it’s going to cost an extra $100 after all!
And here’s the kicker team: if I leave to get the correct part, I still have to pay them to put everything back together. Whether they install the bad part or the correct part, they want my money.
😀 No explanation. No apology. Just “your problem.”
They knew exactly what they were doing.
Team, please don’t get caught up like I did.
They are going to try and squeeze what they can out of you.
🇺🇸 Protect yourself and your people.
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Came in for some new tires as I was out at the river and got a flat… technician couldn’t apparently find the leak and said the tire was holding air… so idk why they replaced it then and didn’t call and say it was ok… despite all that I was getting the tires anyways. No one showed me the work they did when they were done just handed me a receipt. They ended up telling me about my brake fluid which I didn’t come in for and so as I’m leaving Pep boys driving down the Main st.. my brake fluid cap goes flying off my hood……. Which then I had to pull off and run into the busy intersection looking for a cap that I didn’t even know was missing… what a disaster that would have been if I kept driving… ALSO one of my wheels is missing a weight?.. did they balance and align my tires?? Idk cause I didn’t get a briefing.. all and all not a pleasant experience I get it too, it’s hot and end of the day but come on… pay these kids more or lower your prices on tires cause that was not a cheap experience for the level of service that I received.. not pleases at pep
Good customer service. Explained as they continued the work. Will go back. I did receive a coupon with a 30% discount if this shop did the installation. The explanation was very confusing. The person in charge gave me an estimate. However, when he ran the coupon the discount was the part only. A huge difference when the bill was presented.
They charged us 4,000.00$ for a new AC. 3 months later it was out of Freon, we took it back, left it for 10 days, 3 months later, out of Freon, took it back left it a week, 3 months later its out of Freon. Did this once or twice more until I said "just put Freon in it" They said "It's no longer under warranty you have to pay" I reluctantly agree to 67$ after they had it all day they say "Nope 200$" Me- Ok FINE. We didn't get it back til the next day and at pick up they charge 279.00$ Worst of all, when we were mad; They actually laughed.
May 29th 2025 pep boys replaced our braking system on our 2005 HONDA pilot, to the tune of $2294.86. On Sept 10 2025 the brakes failed while driving. Lucky was able to get the vehicle stopped before a collision accrued. Pepboys said the master cylinder failed, which they did not replace in May. Soooo another charge of $1117.84 they supposedly replace the master cylinder on brakes. On October 5th while driving on 32nd street the brakes failed again. This time to avoid hitting the cars in front of me I veered to right and hit a light pole. Police investigators examined the brakes at time of accident and the police report stated there were no brakes. At this time Pep Boys manager is not taking responsibility! DO NOT DO BUSINESS WITH PEPBOYS! They are taking advantage of senior citizens and trying to cause them bodily harm!
🇺🇸 Veterans beware! 🔥 They will target you! I brought in the part I needed replaced. They claimed there was a different problem causing the issue and wanted $100 to run a test. I declined the test and asked them to just fix that additional problem instead, since it was cheaper than running a test alone. Christian, Travis, and Alexander, one of which I believe is the manager, all unanimously told exactly what part to purchase and where. I brought in the part they specified. 🥳 Surprise! 🤯 Halfway through the job, they “discovered” they had gave me the wrong part information. Now it’s going to cost an extra $100 after all! And here’s the kicker team: if I leave to get the correct part, I still have to pay them to put everything back together. Whether they install the bad part or the correct part, they want my money. 😀 No explanation. No apology. Just “your problem.” They knew exactly what they were doing. Team, please don’t get caught up like I did. They are going to try and squeeze what they can out of you. 🇺🇸 Protect yourself and your people.