Came in for some new tires as I was out at the river and got a flat… technician couldn’t apparently find the leak and said the tire was holding air… so idk why they replaced it then and didn’t call and say it was ok… despite all that I was getting the tires anyways. No one showed me the work they did when they were done just handed me a receipt. They ended up telling me about my brake fluid which I didn’t come in for and so as I’m leaving Pep boys driving down the Main st.. my brake fluid cap goes flying off my hood……. Which then I had to pull off and run into the busy intersection looking for a cap that I didn’t even know was missing… what a disaster that would have been if I kept driving… ALSO one of my wheels is missing a weight?.. did they balance and align my tires?? Idk cause I didn’t get a briefing.. all and all not a pleasant experience
I get it too, it’s hot and end of the day but come on… pay these kids more or lower your prices on tires cause that was not a cheap experience for the level of service that I received.. not pleases at pep
Lola Stone
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October 17, 2025
May 29th 2025 pep boys replaced our braking system on our 2005 HONDA pilot, to the tune of $2294.86. On Sept 10 2025 the brakes failed while driving. Lucky was able to get the vehicle stopped before a collision accrued. Pepboys said the master cylinder failed, which they did not replace in May. Soooo another charge of $1117.84 they supposedly replace the master cylinder on brakes. On October 5th while driving on 32nd street the brakes failed again. This time to avoid hitting the cars in front of me I veered to right and hit a light pole. Police investigators examined the brakes at time of accident and the police report stated there were no brakes. At this time Pep Boys manager is not taking responsibility! DO NOT DO BUSINESS WITH PEPBOYS! They are taking advantage of senior citizens and trying to cause them bodily harm!
Xavier
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October 03, 2025
🇺🇸 Veterans beware! 🔥 They will target you!
I brought in the part I needed replaced.
They claimed there was a different problem causing the issue and wanted $100 to run a test.
I declined the test and asked them to just fix that additional problem instead, since it was cheaper than running a test alone.
Christian, Travis, and Alexander, one of which I believe is the manager, all unanimously told exactly what part to purchase and where.
I brought in the part they specified.
🥳 Surprise!
🤯 Halfway through the job, they “discovered” they had gave me the wrong part information.
Now it’s going to cost an extra $100 after all!
And here’s the kicker team: if I leave to get the correct part, I still have to pay them to put everything back together. Whether they install the bad part or the correct part, they want my money.
😀 No explanation. No apology. Just “your problem.”
They knew exactly what they were doing.
Team, please don’t get caught up like I did.
They are going to try and squeeze what they can out of you.
🇺🇸 Protect yourself and your people.
Carlos Tapia
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October 08, 2025
I keep seeing video ads about this place like they were doing a wonderful job but they are costly and not safe when I took my Cherokee to get the suspension check for safety issues the one wheel was loose I just wanted to be able to drive my Cherokee everywhere that I could and I noticed that it had some kind of sound that I noticeable to the point when I use the 4x4 it shakes the string wheel to the left side so I trusted them to do a great quality work because it the safety of the people life's health and they didn't do fix the problem of the wheel shaking. This is like in 2016 but that's why I can't drive it anymore and I had to sell my Cherokee. Because when I was able to fix paid to get fixed they made it worse it was very dangerous to continue to trust anyone!
Clair Kerr
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December 18, 2023
Great service with a smile! Louie treated us great and went well above and beyond what was expected or required. Not to mention they have a great waiting area for while your car is being serviced with cold water for all. We will be back for sure, thank you!
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Came in for some new tires as I was out at the river and got a flat… technician couldn’t apparently find the leak and said the tire was holding air… so idk why they replaced it then and didn’t call and say it was ok… despite all that I was getting the tires anyways. No one showed me the work they did when they were done just handed me a receipt. They ended up telling me about my brake fluid which I didn’t come in for and so as I’m leaving Pep boys driving down the Main st.. my brake fluid cap goes flying off my hood……. Which then I had to pull off and run into the busy intersection looking for a cap that I didn’t even know was missing… what a disaster that would have been if I kept driving… ALSO one of my wheels is missing a weight?.. did they balance and align my tires?? Idk cause I didn’t get a briefing.. all and all not a pleasant experience I get it too, it’s hot and end of the day but come on… pay these kids more or lower your prices on tires cause that was not a cheap experience for the level of service that I received.. not pleases at pep
May 29th 2025 pep boys replaced our braking system on our 2005 HONDA pilot, to the tune of $2294.86. On Sept 10 2025 the brakes failed while driving. Lucky was able to get the vehicle stopped before a collision accrued. Pepboys said the master cylinder failed, which they did not replace in May. Soooo another charge of $1117.84 they supposedly replace the master cylinder on brakes. On October 5th while driving on 32nd street the brakes failed again. This time to avoid hitting the cars in front of me I veered to right and hit a light pole. Police investigators examined the brakes at time of accident and the police report stated there were no brakes. At this time Pep Boys manager is not taking responsibility! DO NOT DO BUSINESS WITH PEPBOYS! They are taking advantage of senior citizens and trying to cause them bodily harm!
🇺🇸 Veterans beware! 🔥 They will target you! I brought in the part I needed replaced. They claimed there was a different problem causing the issue and wanted $100 to run a test. I declined the test and asked them to just fix that additional problem instead, since it was cheaper than running a test alone. Christian, Travis, and Alexander, one of which I believe is the manager, all unanimously told exactly what part to purchase and where. I brought in the part they specified. 🥳 Surprise! 🤯 Halfway through the job, they “discovered” they had gave me the wrong part information. Now it’s going to cost an extra $100 after all! And here’s the kicker team: if I leave to get the correct part, I still have to pay them to put everything back together. Whether they install the bad part or the correct part, they want my money. 😀 No explanation. No apology. Just “your problem.” They knew exactly what they were doing. Team, please don’t get caught up like I did. They are going to try and squeeze what they can out of you. 🇺🇸 Protect yourself and your people.
I keep seeing video ads about this place like they were doing a wonderful job but they are costly and not safe when I took my Cherokee to get the suspension check for safety issues the one wheel was loose I just wanted to be able to drive my Cherokee everywhere that I could and I noticed that it had some kind of sound that I noticeable to the point when I use the 4x4 it shakes the string wheel to the left side so I trusted them to do a great quality work because it the safety of the people life's health and they didn't do fix the problem of the wheel shaking. This is like in 2016 but that's why I can't drive it anymore and I had to sell my Cherokee. Because when I was able to fix paid to get fixed they made it worse it was very dangerous to continue to trust anyone!
Great service with a smile! Louie treated us great and went well above and beyond what was expected or required. Not to mention they have a great waiting area for while your car is being serviced with cold water for all. We will be back for sure, thank you!